Privacy Policy

Last Updated: January 2026

Asraya Charitable Society ("we", "our", "us") operates the Asraya Charitable Society mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

a) Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Address (if required for services or communication)

b) Usage Information

We may automatically collect information about how you access and use the App, including device type, operating system, IP address, and usage logs.

c) Donations & Volunteering Data

If you choose to donate or volunteer, we may collect necessary information to process your request and communicate with you.

2. Payments & Financial Information

We do not store or collect your debit card, credit card, UPI, or bank account details. All payments and donations made through the App are processed securely via authorized third-party payment gateways.

These payment gateways handle your financial information in accordance with their own privacy policies and security standards.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our App and services
• Process donations and issue receipts
• Coordinate volunteering and social service activities
• Respond to inquiries and support requests
• Improve app performance and user experience
• Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only with:

• Trusted service providers (e.g., payment processors, analytics services)
• Legal authorities when required by law

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. Account & Data Deletion

Users may request deletion of their account and associated personal data by contacting us at the email address provided below.

We will review and process such requests within a reasonable timeframe, subject to any legal or regulatory obligations that require data retention.

8. Children’s Privacy

Our App does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal data, please contact us immediately.

9. Legal Compliance

We comply with applicable data protection laws in India and relevant international data protection regulations where applicable.

10. Your Rights

You have the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: asrayatly@gmail.com
• Phone: +91 94953 71051
• Address:
  ASRAYA Charitable Society,
  Near Malabar Cancer Centre,
  Kodiyeri, P.O. Moozhikkara,
  Thalassery – 670103,
  Kerala, India